SHIPPING POLICY

FREE SHIPPING

We are proud to offer free shipping on all our orders!

All orders are handled and shipped from our international warehouse. During periods of high demand (such as holidays or promotions), processing times may be slightly extended.

ORDER PROCESSING

• We process orders Monday through Friday.
• Processing time is between 3 and 10 business days from the date of purchase.
• Shipping takes place the day after processing is completed.
• We do not ship on weekends or public holidays.

Important: Once an order has been placed, it cannot be cancelled. If you need to change the delivery address, please contact us as soon as possible before the order enters the shipping phase. No changes can be made once the order has been processed.

ESTIMATED DELIVERY TIMES

After processing, estimated shipping times by destination are as follows:

• Spain and Europe: 7–14 business days
• United States: 7–15 business days
• Canada: 7–16 business days
• Central America: 10–25 business days
• Australia and New Zealand: 10–26 business days
• Rest of the world: 11–30 business days

In exceptional cases, delivery may take up to 40 business days due to customs, weather, or logistical situations beyond our control.

TRACKING YOUR ORDER

Once your order has been shipped, we will send you a tracking number so you can check the status of your shipment in real time.

DELAYS OR ISSUES

Although we strive to meet the stated timeframes, external factors such as COVID-19 restrictions, customs inspections or peak seasons may cause delays.

If you notice an unusual delay in your delivery, please do not hesitate to contact us at hellomaisonvelari@gmail.com. We will be happy to help you.

THANK YOU FOR YOUR TRUST

We appreciate your patience and understanding. Our goal is for you to enjoy a safe, reliable and satisfying shopping experience.