Privacy policy

PRIVACY POLICY

1. DATA CONTROLLER

The controller of the personal data collected through the website https://maisonvelari.com/ (hereinafter, the "Website") is Maison Velari.

Accessing and using the Website grants you the status of User and implies full acceptance of this Privacy Policy from the very first moment of use.

For any questions related to the processing of your personal data, you can write to us at: hellomaisonvelari@gmail.com

2. LEGAL BASIS FOR DATA PROCESSING

The processing of your personal data is based on:

  • The need to provide the services contracted through the Website.
  • Your express consent upon accepting this Privacy Policy.

The User may withdraw their consent at any time, without affecting the lawfulness of any prior processing, by writing to hellomaisonvelari@gmail.com.

3. PURPOSES OF PROCESSING

Your personal data may be used to:

  • Provide the services offered on the Website.
  • Manage orders, shipments, returns and customer service.
  • Send commercial communications, promotions, newsletters and notifications related to your purchases (if the User has given consent).
  • Contact channels may include: email, SMS/MMS, phone calls or any other equivalent electronic means.

4. ACCURACY OF DATA

The User guarantees that the data provided is truthful and up to date, and undertakes to notify us of any changes.

Maison Velari reserves the right to exclude from its services any User who has provided false information, without prejudice to any other applicable legal actions.

5. DATA RETENTION

Personal data will be retained as long as the User does not request removal from our services. Afterwards, the data will be blocked and retained only for the legally established periods.

6. USER RIGHTS

The User may exercise the following rights:

  • Access to their personal data.
  • Rectification of inaccurate data.
  • Erasure of their data (right to be forgotten).
  • Restriction of processing.
  • Objection to processing.
  • Data portability.
  • Not to be subject to automated decision-making.

To exercise any of these rights, please send a request to hellomaisonvelari@gmail.com, indicating the right you wish to exercise and attaching a copy of your ID document.

You may also file a complaint with the competent Data Protection Supervisory Authority if you believe your rights have been violated.

7. DATA SECURITY

At Maison Velari, we apply appropriate technical and organizational measures to guarantee the security, integrity and confidentiality of your data.

However, please be aware that security on the Internet is not absolute, and we cannot guarantee the complete invulnerability of the network.

The User is responsible for keeping their access credentials confidential. Any unauthorized use must be reported immediately.

8. REVIEW OF THE PRIVACY POLICY

Maison Velari reserves the right to modify this Policy at any time. Any changes will be duly notified and updated on the Website.

We recommend reviewing this policy periodically to stay informed about how we protect your information.

9. THIRD-PARTY LINKS

This Website may contain links to third-party sites. Maison Velari is not responsible for the processing of personal data by these sites. We advise you to carefully read their respective privacy policies before providing any personal information.

10. SMS MARKETING AND NOTIFICATIONS

We may use your data to send you:

  • Order confirmations.
  • Payment reminders.
  • Special promotions.
  • Requests for ratings or reviews.

We also use cookies to track items in your shopping cart, even if you have abandoned the checkout process. This information may be used to send reminders via SMS.

11. ACCEPTANCE OF THE PRIVACY POLICY

The User declares that they have been informed of the conditions regarding the protection of personal data, and accepts and consents to its processing by Maison Velari, in the manner and for the purposes indicated.